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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Ingenia Holidays One Mile Beach is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Deposit payments, in line with specific tariff terms and conditions, are required at time of booking. Non-compliance of the below deposit terms and conditions in regards to your reservation may result in your reservation being cancelled.

Please note that we do not refund should you cut short your booking. This includes shortening your stay due to inclement weather.

Whilst we attempt to satisfy all special requests in regards to bookings, we are unable to guarantee any such requests. Upon check in, you will be allocated the most appropriate cabin/site available, taking into account any special requests you may have.

Please find below the specific terms and conditions that apply to each Tariff Type. The Tariff Type can be located on the confirmation email sent to you after booking.

These tariff terms and conditions will also appear in the inclusions section on our website at time of booking.

Tariff Type: Best Flexible Rate

Terms and Conditions

First night is payable at the time of booking, special periods including but not limited to Christmas and Easter may require additional deposits.
Reservations can be amended or adjusted up until 48 hours prior to your scheduled arrival
Should you wish to cancel your booking you must notify the park 48 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 48 hours prior to your scheduled arrival (less an administration fee of $50).
If notice of your cancellation is received within 48 hours to your scheduled arrival time, the park may retain all monies paid.
If you do not arrive on your reservation date your booking will be cancelled without refund or credit
Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
If you wish to reduce your nights booked after the commencement of your stay with us, we regret that we are unable to refund any monies paid.
Tariff Type: Seniors Special

Terms and Conditions

First night is payable at the time of booking, special periods including but not limited to Christmas and Easter may require additional deposits. These will be communicated separately if applicable
Must present valid seniors card at check-in. If not provided the rate will revert back to the Best Flexible Rate.
10% discount off our Best Flexible Rate. No further discounts will apply when booking on this rate.
Reservations can be amended or adjusted up until 48 hours prior to your scheduled arrival
Should you wish to cancel your booking you must notify the park 48 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 48 hours prior to your scheduled arrival (less an administration fee of $50).
If notice of your cancellation is received within 48 hours to your scheduled arrival time, the park may retain all monies paid.
If you do not arrive on your reservation date your booking will be cancelled without refund or credit
Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
If you wish to reduce your nights booked after commencement of your stay with us, we regret that we are unable to refund any monies paid.
Tariff Type: Advanced Purchase Offer

Terms and Conditions

Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
Offer only available to book 28 days in advance. 20% discount off our Best Flexible Rate.
Reservations cannot be cancelled, amended or adjusted after booking without penalty.
If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
Offer cannot be combined with any other promotional offer and is not valid with any other discount.
Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
Offer is subject to availability and blackout dates may apply
Tariff Type: Stay 4 Pay 3

Terms and Conditions

Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
100% discount off our Best Flexible Rate applies to the 4th night of stay. Minimum 4 night applies.
Reservations cannot be cancelled, amended or adjusted after booking without penalty.
If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
Offer cannot be combined with any other promotional offer and is not valid with any other discount.
Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
Offer is subject to availability and blackout dates may apply
Tariff Type: Mid-Week Special

Terms and Conditions

Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
30% discount off our Best Flexible Rate. Minimum 2 nights. Must stay between Sunday and Thursday only.
Reservations cannot be cancelled, amended or adjusted after booking without penalty.
If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
Offer cannot be combined with any other promotional offer and is not valid with any other discount.
Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay
Offer is subject to availability and blackout dates may apply

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .