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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

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Click and Collect Policy

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Customer Service Policy

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Cancellation Policy

Peak Season Cancellations
• All cancellations seeking a refund received before 90 days prior to arrival will not incur a processing fee.
• All cancellations seeking a refund received between 60 and 90 days prior to arrival will incur a $15 processing fee.
• All cancellations seeking a refund received between 30 and 60 days will incur a $30 processing fee.
• For all bookings that are cancelled after 30 days prior to your arrival date no refund will be granted

Labour Day Long Weekend, Easter, May Race Week, Queens Birthday Long Weekend and Melbourne Cup Long Weekend Cancellations
• All refunds received before 30 days prior to arrival will not incur a cancellation fee
• All cancelations received between 7 and 30 days prior to your arrival, a $15 processing fee will apply.
• All cancelations received after 7 days prior to your arrival date no refund will be granted.

Other than Peak Season Cancellations
• All cancelations received before 7 days prior to arrival will not incur a cancellation fee
• All cancelations received after 7 days prior to arrival will incur a $15 processing fee

Emergency refunds
• Emergency refunds will be at the discretion of the Parks Manager.

Failure to Notify of Cancellation
• Failure to notify the park of a cancellation or if a customer does not arrive by the close of business of the date booked, the reservation will be cancelled by the park manager, without refund of any paid deposit.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .