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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Lanis on the Beach Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

1) On line booking fees require payment in full upon booking. A No refund policy applies to on line bookings.

2) Upon payment of fees you have entered into a contract with the park that you will abide by the parks rules and whilst at the park you will act in a courteous and considerate manner towards other occupants and guests, management and staff of Lanis on the Beach. Any breach of rules or booking terms and conditions will result in termination of contract and forfeit of fees.

3) It is the parks policy that no contract will be entered into with any person under the age of 21 years therefore such persons must be accompanied by a responsible adult.

4) Maximum number of persons allowed in each of our onsite accommodation will be determined by the bedding capacity. No more than 4 adults permitted in any accommodation at any one time.

5) Management reserves the right where deemed necessary to relocate or changes sites aftter booking. (preferred requests cannot be guaranteed )

6) Accommodation and sites are only serviced on departure or for an additional fee on request

7) Check in time is after 1:00pm Check Out time is no later than 10.00am Arrivals outside our office hours which are 8:00 - 6.00pm are by prior arrangments only. No arrangements made accomodation forfeited.

8) Any additonal fees are payable on arrival.

9) Please check when making your reservation what you will be required to bring ( ie linen etc ) and advise staff of any special needs or requirements.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .