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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

BIG4 Rowes Bay Beachfront Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Bookings
A deposit is required to secure every booking and must be paid at the time of booking.
The minimum deposit is 1 night’s accommodation cost.(The deposit rules may differ from for any bookings during our peak season. Full payment may be required at the time of booking)
Payment of deposit must be made by cash, credit card (MasterCard or Visa only) or EFTPOS.
All guests are required to provide photo ID and a credit card for security on check-in.
Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)
The management endeavours to hold the accommodation/site booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
In accommodation with triple bunk beds, children under the age of 9 are not permitted to use the top bunk and children must not play on the top bunk.
We reserve the right to refuse entry into Rowes Bay Beachfront Holiday Park. A full refund will be issued under these circumstances.
Persons under 18 years of age must be accompanied by a parent or guardian.
The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.

Non-refundable Bookings
Full payment is required at the time of booking.
Bookable at least 14 days before arrival date.
No refund will be offered for cancellations and no shows
Changes or amendments to the reservation will be deemed as a cancellation and no refund will be offered

Cancellations
Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
Cancellations inside of 72 hours of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
Payments are not refundable if the stay is cut short.
Peak bookings will be refunded in full if cancelled inside of 7 days. Within 7 days or after payment is non refundable, this includes early departure.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .