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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Nambucca River Tourist Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Tariffs are not refundable or transferable if your stay is cut short due to weather, health or other circumstances.
Off Peak or Low Season– Cancellations advised with 24 hours notice before the day of arrival are fully refundable less a $50 administration fee. Cancellations inside of 24 hours of arrival will result in forfeiture of all monies paid.
Shoulder/Christmas or Mid /Peak Season & Fathers Day weekend-Cancellations advised with 30 days notice are fully refundable less a $50 administration fee. Cancellations inside of 30 days of scheduled arrival date will result in forfeiture of all monies.

Refund Conditions
Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by:
Credit Card: Refunded onto the credit card. The same credit card must be used for credit as the one that paid the deposit
EFT Transfer (Direct credit): Direct into guest bank account. Guest must supply their BSB, Account No & Account Name.
Cheque: A cheque will be forwarded at the end of the month

(Monies will only be refunded in the original method paid)

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .