For a more effortless and secure experience on our site, please consider updating your browser

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Discovery Parks - Clare is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Single booking cancellations: Where the booking is a single booking relating to only one on-site accommodation, and that booking is cancelled:
- 14 days or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less the tariff for
one night’s accommodation;
- less than 14 days prior to arrival, then you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff
or the tariff for one night's accommodation, whichever is greater.

Group booking cancellations: Where the booking is a group booking which relates to two or more on-site accommodations, and that booking is cancelled:
- 30 days or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less the tariff for
one night's accommodation;
- less than 30 days prior to arrival, then you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff
or the tariff for one night's accommodation, whichever is greater.

A booking may, subject to availability, be changed, however in such circumstances the tariff may change depending on the new booking period and a fee may apply in respect of the change. You may hold credit on your client account for up to 12 months.

No refunds are given for early departures or cancellations once you or your party has arrived at the park.

Stricter cancellation conditions may apply for individual parks during their peak season. Refer to the terms and conditions outlined in your booking confirmation. Each online booking website has its own cancellation/refund policy that might also be relevant to the specific deal that is being offered - please check with the relevant website.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .