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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Discovery Parks - Mornington Hobart is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Acceptance of an accommodation booking is acknowledgment and agreement to these terms and conditions.

The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.

Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.

Bookings cancelled 14 days or more prior to the arrival date will be refunded less one nights' accommodation.

Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). Bookings can be moved, however prices may change depending on the new booking period and amendment fees may apply. Customers may hold credit on their client account for up to 12 months.

The same cancellation requirements as indicated above apply to Group bookings (two or more on-site accommodation), however 30 days' notice must be given in this case.

No refunds are given for early departures or cancellations once arrived.
Stricter cancellation conditions may apply for individual parks during their peak season. Refer to the terms and conditions outlined in your booking confirmation.

Only one promotional/membership offer can be redeemed on any booking.
Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed.

In the respect for the comfort of others staying at each of the Discovery Parks, we only allow one vehicle per booking.

We reserve the right to refuse entry into Parks. A full refund will be issued under these circumstances.

Persons under 18 years of age must be accompanied by a parent or guardian.

Each online booking website has its own cancellation/refund policy that might also be relevant to the specific deal that is being offered - please check with the relevant website.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .