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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Waikerie Holiday Park is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

In the unlikely event that you have to cancel your stay with us, the following cancellation and refund policy will apply:
• If you provide more than 60 days notice of your cancellation, a full refund of your deposit will be given, less a $20 administration fee. Applies per site/cabin.
• If you provide less than 60 days, but more than 21 days notice of your cancellation, a 50% refund of your deposit will be given or a $20 admin fee will incur, whichever is the greater.
• If you provide less than 21 days notice of your cancellation, your deposit will not be refunded.

Unfortunately, we are unable to provide a refund for Early Departure or Change of Dates – Your booking is for a set time and once confirmed by you, any change will still result in liability for payment of the whole of the time booked, unless you have cancelled in accordance with this policy.

Refund Conditions: If you have provided the necessary notice of cancellation as per the cancellation policy and you are eligible to receive a refund, please note that for security reasons the remaining deposit will be refunded to the original method of payment (i.e. credit card refunded onto the same card as the one the deposit was paid on)

Guests who fail to notify of cancellation or non-arrivals will forfeit all monies paid.

Peak Times: Peak times include school holidays, public holidays that fall over long weekends and special local events. Stricter conditions apply for peak season times.

Online Travel Agent Bookings: Each online booking website has its own cancellation/refund policy that may also be relevant to the specific deal that is being offered.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .