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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Reflections Holiday Parks Clarkes Beach is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

If you wish to change any details of your booking, please contact our parks directly. Upon request, you may be required to complete a Guest Refund Form in order for a refund payment to be processed. We will do our best to assist you, but cannot guarantee that changes can be made nor that a full refund is available. Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

Bookings where a credit has been retained for a future stay must be used with 12 months of the credits originating date otherwise credit becomes expired and will no longer be available for use.

Peak (High) Season Bookings

Dec/Jan – Cancellations received up to the 31st October (of the relevant year) – where written notice has been provided are refundable less a $45 administration fee (cabins,) $25 administration fee (sites) or a credit for the full amount to be used towards a future booking. Cancellations received from 1st Nov – no amounts paid will be refunded.
Easter Long Weekend – cancellations must be made 30 days prior to the Friday of the Long Weekend. No amounts paid will be refunded after this date.

Shoulder (Mid) Season Bookings

Cancellations where at least 14 days written notice has been provided are refundable less a $45 administration fee (cabins), $25 administration fee (sites) or a credit for the full amount to be used towards a future booking. Cancellations giving less than 14 days’ notice will forfeit all monies paid.

Low Season Bookings

Cancellations where at least 7 days written notice has been are refundable less a $45 administration fee (cabins) $25 administration fee (sites) or a credit for the full amount to be used towards a future booking. Cancellations giving less than 7 days’ notice will forfeit all monies paid.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .