For a more effortless and secure experience on our site, please consider updating your browser

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Reflections Holiday Parks Eden is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Cancellation Policy

Thank you for choosing to stay with us at Reflections Holiday Parks. We look forward to welcoming you to one of our stunning locations. Please note that through confirmation of an accommodation booking at any of the Reflections Holiday Parks you are acknowledging and agreeing to the below terms and conditions.

Booking Terms and Conditions
Management reserves the right to amend or alter prices, sites and conditions at any time without notice.

Check in time for cabin accommodation is from 2pm and from 11am for sites. Checkout time is strictly 10am. Unless previously arranged with reception, late departure fees may be incurred for occupancy exceeding these times.

Please note Reflections Holiday Parks only take bookings 13 months in advance.

Whilst we endeavour to meet our guest’s requests, site/cabin preference is not guaranteed.

Strictly only one vehicle is allowed per site/cabin.

Should you wish to vacate your site early due to weather conditions, no refund will be given. Tariffs and deposits are not refundable if your stay is cut short for any reason.

All linen is supplied in our cabin accommodation.

You must be over 18 years of age to stay with us, if you are not accompanied by a parent or guardian.

We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.

Please note that according to Australian standards top bunks and elevated beds are considered dangerous and not recommended for children under the age of 9. Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk. Also, children must not play on the top bunk”.

Pets (Dogs) are permitted in some of our parks, click here or contact the park direct for more information. Please note conditions may apply.

Minimum Stays
Low Season – No minimum night stay during low season (except for the June/July school holidays – minimum 2 nights)
Shoulder (Mid) Season – Minimum 2 – night stay on Friday and Saturday One night stay available Sunday – Thursday (excluding Easter long weekend – 4 nights minimum, April School Holidays – 3 nights minimum and September School Holidays – 4 nights minimum)
Peak (High) season – (Dec/Jan) 7- night minimum all accommodation.
Peak (High) season – Easter long weekend minimum 4-night stay (Thursday – Sunday inclusive)
Peak (High) season – October long weekend minimum 3-night stay (Friday – Sunday inclusive)
Park Managers may vary the minimum stay for peak periods however this is limited to selected sites\cabins where there is a shorter vacancy between confirmed bookings and therefore we cannot guarantee a short duration will be acceptable at the time you make your booking.

Cancellations & Refunds
If you wish to change any details of your booking, please contact our parks directly. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that bookings in certain time periods, or for certain room types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

Peak (High) Season Bookings
Cancellations where at least 28 days written notice has been provide are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 28 days’ notice will forfeit all monies paid.

Shoulder (Mid) Season Bookings
Cancellations where at least 14 days written notice has been provided are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 14 days’ notice will forfeit all monies paid.

Low Season Bookings
Cancellations where at least 7 days written notice has been are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 7 days’ notice will forfeit all monies paid.

Peak (High) Season Rebooking Conditions
For guests wishing to rebook for the following year in either the December/January, Easter and September/October School Holiday periods, the following rebooking procedure applies:
Complete a rebooking form available from reception prior to departure to secure your site/cabin for the same period the following year, along with your deposit to confirm your booking with us.

If you decide not to rebook with us prior to your departure, your cabin/site will be made available for other bookings.

Due to high occupancy during these periods, we do encourage you to rebook with us prior to departure to avoid disappointment.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .