Warranties are separate from the automatic consumer guarantees that apply to many products andservices you buy. A warranty is a voluntary promise offered by the person or business who sold theproduct or service to you. Once you buy the product or service, the promise becomes a right thatcan be enforced under the Australian Consumer Law (ACL).
Now NSW Minister for Fair Trading Anthony Roberts has launched a new campaign this month tohelp identify traders who are not providing accurate warranty information for their goods andservices. Consumers are being encouraged to contact Fair Trading about manufacturers andsuppliers who have not provided accurate or compliant warranty information regarding defects, as required under the Australian Consumer Law (ACL).
The CRVA Industry Pulse newsletter reports today that - Members (of CRVA) should be awarethat Fair Trading have asked for photographs or copies of any written warranty that does notcontain the following phrase: Our goods come with guarantees that cannot be excluded under theAustralian Consumer Law. You are entitled to a replacement or refund for a major failure andcompensation for any other reasonably foreseeable loss or damage. You are also entitled to havethe goods repaired or replaced if the goods fail to be of acceptable quality and the failure does notamount to a major failure.
As Minister for Fair Trading, I am dedicated to achieving fairness for all in the marketplace andensuring that the changing needs of our community are met, Anthony Roberts said.
Consumers are best served by competitive markets where businesses can compete fairly incompliance with the legislation, he said.
NSW Fair Trading (a division of the Department of Finance and Services) safeguards consumerrights, regulates specific industries and occupations, and advises traders on fair and ethical businesspractices.